Arlene's Dolls & Collectibles Shop Policies

Special Orders

If you wish to add a special doll to your collection and we do not have it in our inventory, we can special order it in for you, depending upon it's availability from the artist, for a small deposit.   Deposit will be between 10% and 20% depending upon the doll wanted.  A custom layaway plan can be arranged at the time of ordering.

Layaways

We offer customized layaways on dolls.  The time frame for a layaway will be dependent upon the cost of the doll and it's availability.    Payments can be made monthly via credit card or debit card. Layaway slips will be updated at time payment is processed. Updated slip along with the credit card receipt will be mailed to you.   

Payments MUST BE MADE EACH MONTH. We are not obligated to hold a doll or dolls if one or more monthly payments are missed.

Monthly payment amount will be dependent upon cost of the doll.  Please remember that layaways are final and if cancelled for any reason prior to shipping the deposit will be forfeited and any other money paid will be applied to a store credit which is good for one year. Once an item is shipped, it is not eligible to be returned, unless it is damaged.

Returns

If you are not happy with your purchase or if it is damaged, you may call for a return authorization within five days after receiving your purchase.  You will be issued a refund or shop credit less the original shipping cost if the doll is returned to us  within ten days.  

Everything we ship is fully insured by us, at no extra charge to you, to protect your package. Any damaged items will be replaced at no additional charge to you.

NO RETURNS, REFUNDS OR EXCHANGES ON SPECIAL ORDER ITEMS OR ON PURCHASES MADE ON LAYAWAYS.